Frequently Asked Questions

We are here to guide you through every step. You can find answers to frequently asked questions below.

You can always contact us if you have any questions!

How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
How do I access the catalog?
Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.
Can I download videos to save them to my device?
Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

What devices can I watch RISE on?

RISE is designed for the big screen and is accessible on supported Smart TVs and set-top boxes, including:


  • Apple TV

  • Amazon Fire TV

  • Roku

  • Android TV

  • Samsung Smart TVs (Tizen OS)


Web Browsers (Any Device)

• Safari

• Google Chrome

• Firefox

• Microsoft Edge

• Any modern desktop or mobile browser

Simply sign in through your browser no app required.


Is there an iOS or Android mobile app for RISE?

Not yet.


What’s the plan for mobile access?

Our engineers are actively working to make RISE accessible directly through the Brello mobile app.


The goal is a seamless experience across TV, web, and mobile without compromising quality.

Apple TV FAQ

Is RISE available on Apple TV?


Yes. RISE is available as a native app on Apple TV.


How do I download RISE on Apple TV?


  1. Open the App Store on your Apple TV

  2. Search for RISE by Brello

  3. Download and open the app


How do I sign in on Apple TV?


You have two options:


  • Email & Password: Use the same login you used to purchase your Brello medication.

  • Easy Sign-In (Recommended):


    • A QR code or unique code will appear on your TV

    • Scan or enter it using your phone or browser

    • You’ll be signed in instantly



Amazon Fire TV FAQ

Is RISE available on Fire TV?

Yes. RISE is available on Amazon Fire TV devices.


How do I download RISE on Fire TV?

  1. Open the Amazon Appstore on your Fire TV

  2. Search for RISE by Brello

  3. Download and launch the app


How do I sign in on Fire TV?


  • Email & Password Use the same login you used to purchase your Brello medication.


  • Easy Sign-In via QR code or on-screen code for fast login


Roku FAQ

Is RISE available on Roku?

Yes. RISE is available on Roku TVs and Roku streaming devices.



How do I download RISE on Roku?

  1. Open the Roku Channel Store

  2. Search for RISE by Brello

  3. Add the channel and open it


How do I sign in on Roku?

  • Enter your email and password, use the same email address you used to purchase your Brello medication

  • Or Use Easy Sign-In by scanning a QR code or entering a code on your phone


Android TV FAQ

Is RISE available on Android TV?


Yes. RISE is available on Android TV–supported devices.


How do I download RISE on Android TV?

  1. Open the Google Play Store on your TV

  2. Search for RISE by Brello

  3. Download and open the app


How do I sign in on Android TV?

  • Email & Password, or

  • Easy Sign-In using a QR code or one-time code


Samsung Smart TV FAQ

Is RISE available on Samsung Smart TVs?

Yes. RISE is compatible with Samsung Smart TVs running Tizen OS.


How do I download RISE on a Samsung TV?

  1. Open the Samsung App Store on your TV

  2. Search for RISE by Brello

  3. Download and launch the app


How do I sign in on Samsung TV?

You can sign in two ways:


  • Email & Password

    Use the same email you used to purchase your Brello medication, along with your password.


  • Easy Sign-In (Recommended)

    A QR code or unique code will appear on your TV.

    Scan or enter the code using your phone or browser to sign in instantly.



Is there an iOS or Android mobile app for RISE?

Stream on TV or in your browser today. Mobile app coming soon!

What’s the plan for mobile app access?

Our engineers are actively working to make RISE accessible directly through the Brello mobile app.


The goal is a seamless experience across TV, web, and mobile — without compromising quality or performance.


Can I use my phone at all?

Yes. Your phone can be used for:


  • Streaming in a browser (Safari, Chrome, etc.)

  • Easy Sign-In on TV via QR code or secure code

  • Account management through the Brello website


Still need help?

Our team is ready to assist you!


For support please contact: info@brellohealth.com